The Sonos 'Song Stories' series shows the brand's commitment to interactive marketing and customer experience. In December 2017, Sonos ran a pop-up event which involved musicians recounting stories on the late David Bowie. This event included stories from artists such as Nikki Sixx, Mark Motherbaugh and Meredith Graves, and was hosted in Sonos' flagship store in New York City. The event provided an audio exploration of Bowie's work and was punctuated by personal stories of the iconic singer. Sonos equipment was used throughout the event and gave customers a chance to hear its powerful sound quality.
The Sonos Song Stories series is perfect evidence of the company's foray away from traditional marketing. The event was built completely around customer experience which was heightened by the use of its products. Sonos understands the use of its products as a way to experience music and has tailored its advertising campaigns to fit this idea. While most companies try to connect with customers through slick magazine ads, radio spots, direct-marketing campaigns, or targeted Facebook ads, the brand instead looked to a more creative avenue to reach their target audience.