What is the trend of serviceable chatbot builders?

Chatbot builders that can be easily tailored to the specificities of different services can effectively automate common requests, freeing up humans for more complex roles.

What is the trend of affordable automation solutions?

ServiceNow's chatbot builder offers an affordable way for businesses to handle rote services and automate consumer-facing requests.

What is the trend of intra-business chatbots?

ServiceNow is not only great for automating consumer-facing requests but also for intra-business services, where it can seamlessly connect through workplace chat platforms like Slack.

What are the implications for the it management software industry?

IT management software can benefit from incorporating ServiceNow's chatbot builder to handle common IT requests, freeing up IT professionals to focus on more complex tasks.

What are the implications for the human resources services industry?

HR professionals can use ServiceNow's chatbot builder to automate common HR requests, leaving them more time for strategic recruitment and employee engagement initiatives.

What are the implications for the customer service applications industry?

ServiceNow's chatbot builder can be integrated into customer service applications, increasing efficiency and improving customer satisfaction through faster response times.

Serviceable Chatbot Builders : servicenow

Personalized Chatbot Builder Tools Image 1

ServiceNow Helps Business Build Chatbots for Common Requests

Joey Haar — May 9, 2018 — Tech

References: servicenow & techcrunch

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There are hundreds of different rote services that are currently conducted by people, but ServiceNow is hoping to give businesses a more affordable way to handle these requests while freeing up humans to deal with more complex and satisfying roles. The platform offers a chatbot builder that can easily be tailored to the specificities of different services, letting businesses automate effectively.

Not only does ServiceNow help businesses to automate consumer-facing requests, it's also great for intra-business services. At larger organizations, HR or IT professionals spend a lot of their time dealing with simple, common requests -- booking off vacation days or connecting to a printer, for example. ServiceNow can connect seamlessly through workplace chat platforms like Slack, making it an easy adoption.

Trend Themes

Serviceable Chatbot Builders — Chatbot builders that can be easily tailored to the specificities of different services can effectively automate common requests, freeing up humans for more complex roles.
Affordable Automation Solutions — ServiceNow's chatbot builder offers an affordable way for businesses to handle rote services and automate consumer-facing requests.
Intra-business Chatbots — ServiceNow is not only great for automating consumer-facing requests but also for intra-business services, where it can seamlessly connect through workplace chat platforms like Slack.

Industry Implications

IT Management Software — IT management software can benefit from incorporating ServiceNow's chatbot builder to handle common IT requests, freeing up IT professionals to focus on more complex tasks.
Human Resources Services — HR professionals can use ServiceNow's chatbot builder to automate common HR requests, leaving them more time for strategic recruitment and employee engagement initiatives.
Customer Service Applications — ServiceNow's chatbot builder can be integrated into customer service applications, increasing efficiency and improving customer satisfaction through faster response times.

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