The Google Maps Q&A function aims to incorporate a higher level of user-friendliness by bringing more user-generated content to the function. This newly introduced feature serves as an informal method of communication between business owners and potential customers.
The feature enables individuals to post questions which can be answered by the general public, or the business itself. Found underneath the widget which relays business hours and information, users can seek answers to any inquiries they may have. Using a Yelp-inspired format, questions will be posted publicly and monitored by Google.
Businesses will be notified when a question has been posted and are encouraged to interact with the individual. The function provides businesses with a streamlined method of consumer interaction, promoting communication through an informal chat function.