EV assistance is more convenient now than ever thanks to a partnership between ARC Europe -- the continent's "largest supplier of B2B roadside assistance services," and EVBox, who is "a global leader in EV charging stations."
This collaboration is future-facing as it addresses the very real shift in modes of transportation as more consumers are opting in for electric vehicles for the sake of sustainability and affordability.
The EV assistance partnership will entail that ARC Europe will be making adjustments to its call center capabilities to meet demand and offer 24/7 customer tech support at EVBox charging stations, as well as pan-European support. In its initial stages, the collaboration will be implemented in Benelux and Nordic countries, with future expansion planned for 2020.
Key Themes Behind This Trend
- EV Assistance Services
- ARC Europe and EVBox's partnership to offer 24/7 customer tech support at EV charging stations presents an opportunity for disruptive innovation in the electric vehicle industry.
- Shift Towards Electric Vehicles
- As more consumers opt for electric vehicles for sustainability and affordability reasons, there is an opportunity for disruptive innovation in the automotive industry.
- Call Center Capabilities
- ARC Europe's adjustment of its call center capabilities to meet demand for EV assistance presents an opportunity for disruptive innovation in the customer service industry.
Where This Applies
- Roadside Assistance Services
- ARC Europe's partnership with EVBox presents an opportunity for disruptive innovation in the roadside assistance services industry as electric vehicles become more prevalent.
- EV Charging Stations
- EVBox's collaboration with ARC Europe to offer 24/7 customer tech support at their charging stations presents an opportunity for disruptive innovation in the EV charging industry.
- Customer Service
- ARC Europe's adjustment of its call center capabilities to support EV assistance needs presents an opportunity for disruptive innovation in the customer service industry.
