Vehicle Vending Machines

The Carvana Dealership Gamifies Car Pick-Ups with a Car Vending Machine

Nashville-based 'Carvana' automobile dealership created its very own car vending machine. The gamified experience allows consumers to feel an extra jolt of excitement and anticipation when they come to collect their new vehicle.

The five storey car fully-automatic vending machine building works just like a candy or soda dispensing machine. When a consumer arrives, they are given a customized over-sized coin that is dropped into the vending machine slot. This triggers a “robotic arm, which goes up and grabs the car that the customer purchased online.”

The Carvana dealership decided to move its business to an online platform, which simplified the process of purchasing a vehicle. When the dealership noticed that consumer would prefer to pick up their vehicles as opposed to having the car delivered, the idea of a vending machine emerged. This experiential service provides consumers with not only a simplified online ordering outlet, but also with a creative and memorable experience offline.

Online Vehicle Purchasing
Disruptive innovation opportunity: Develop a user-friendly online platform for consumers to purchase vehicles, simplifying the car buying process.
Experiential Services
Disruptive innovation opportunity: Create unique and memorable offline experiences for consumers, enhancing customer engagement.
Automated Retail
Disruptive innovation opportunity: Explore automated retail solutions for various industries, such as vending machines for different types of products.

Industries Being Reshaped

Automobile Dealerships
Disruptive innovation opportunity: Integrate online purchasing and offline experiential services to enhance the car buying experience.
E-commerce Platforms
Disruptive innovation opportunity: Develop innovative online platforms for various product categories, capitalizing on the convenience of online shopping.
Retail Technology
Disruptive innovation opportunity: Explore and implement automated retail solutions to transform traditional retail experiences.
SCORE
6.2 out of 10
GENDER
50% Men50% Women
MARKETTop markets: North America, Europe, Asia
GENERATION
  • Gen Z
  • Gen Alpha
  • Millennial (primary audience)
  • Gen X (primary audience)
POPULARITY
Popularity 87%
Activity 91%
Freshness 8%