The Alamo Drafthouse Captures the Voicemail from an Angry Customer
Peter Vallas — June 8, 2011 — Marketing
References: drafthouse & laughingsquid
The Alamo Drafthouse is a chain of movie theaters and restaurants located mostly in Texas and the southern states of the U.S.
The Alamo Drafthouse has a strict policy that is in instilled for texting and talking during a movie. If you are caught doing either, you are kicked out of the movie so people can enjoy the film. One customer was not thrilled that she got kicked out so she left an angry voicemail for the Alamo Drafthouse in Austin, Texas to hear. She goes on for over one minute stating that she has the right to text anywhere she wants. Alamo Drafthouse took the speech and decided to use it for a YouTube commercial to show people how not to act.
The Alamo Drafthouse has a strict policy that is in instilled for texting and talking during a movie. If you are caught doing either, you are kicked out of the movie so people can enjoy the film. One customer was not thrilled that she got kicked out so she left an angry voicemail for the Alamo Drafthouse in Austin, Texas to hear. She goes on for over one minute stating that she has the right to text anywhere she wants. Alamo Drafthouse took the speech and decided to use it for a YouTube commercial to show people how not to act.
Trend Themes
1. Anti-disruption Advertising - Opportunity for businesses to use negative customer feedback as a marketing tool.
2. Strict Customer Policies - Increasing implementation of strict policies to enhance customer experience and maintain order.
3. Creative Content Repurposing - Repurposing user-generated content for advertising to create engaging and relatable marketing campaigns.
Industry Implications
1. Movie Theaters and Restaurants - Opportunity for movie theater and restaurant chains to adopt strict policies and utilize customer feedback for creative advertising.
2. Online Video Streaming Platforms - Opportunity for video streaming platforms to capitalize on user-generated content for advertising and branding purposes.
3. Digital Marketing and Advertising Agencies - Opportunity for marketing and advertising agencies to create innovative ad campaigns using unconventional customer feedback and testimonials.
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