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Phone-Answering Pizza Bots

Domino's AI Pizza Bot Can Now Answer Phone Calls

— May 22, 2018 — Tech
Interacting with an AI-infused chat bot is something many consumers have experienced, but Domino's is experimenting with something entirely new -- an AI pizza bot that can field the chain's phone calls.

The voice-enabled bot has been dubbed DOM and will be introduced to 20 stores throughout the United States. DOM streamlines the ordering process for consumers and enables employees to carry out their in-store duties without interruption.

According to Patrick Doyle, Domino's CEO, “We believe natural voice recognition is the future, as seen by the rise in virtual assistants, such as Amazon’s Alexa and Google Home. More importantly, artificial intelligence provides great learning platforms that will enable us to do more to deliver convenience for our customers and better job experiences for our team members. With DOM on the phones, our AnyWare ordering technology and plans we have for future in-store technology, our goal is to one day be 100% digital.”
Trend Themes
1. AI-infused Chat Bots - Implementing AI chat bots in customer service can streamline processes and improve efficiency.
2. Natural Voice Recognition - The rise of virtual assistants like Alexa and Google Home indicates a future with more natural voice recognition technology.
3. Artificial Intelligence Learning Platforms - AI provides opportunities for businesses to develop learning platforms that can enhance customer convenience and employee experiences.
Industry Implications
1. Restaurant - Restaurants can implement AI-enabled phone bots to streamline the ordering process and improve customer service.
2. Technology - The growth of AI chat bots and natural voice recognition will drive innovation in the technology industry.
3. Retail - Artificial intelligence can pave the way for convenient digital experiences for customers and employees in retail stores.
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