These self service QSR innovations range from pizza ordering kiosks to staff-free coffee houses that make on-the-go dining more convenient for the masses. While concepts like self-serve restaurant The Eatsa allow consumers to control every aspect of their lunch order, staff-less coffee shop The Vault relies on an honor system business model and lets patrons drop off cash in exchange for a cup of coffee or tea.
Other self service QSR innovations include instant iced coffee machines that can be controlled with the click of a button -- 7-Eleven mimics its slushie ordering kiosks with frozen coffee dispensers -- along with touchscreen ordering stations that remember the past orders of patrons. An example by fast food chain Rutters recognizes returning customers and transforms a traditional lunch visit into a more exclusive experience.
- Gen Alpha
- Gen Z (primary audience)
- Millennial (primary audience)
- Gen X (primary audience)
