Robots are slowly shifting to replace humans when it comes to service work, which is evident at the San Jose International Airport where three robots are set to be implemented. Including Norma, Amelia and Piper, the robots are from the Future Robot company and will help passengers in the terminal to find restaurants, shops and offer help with other directions.
The robots from Future Robot are capable of communicating in six different languages and feature large screens on the front portion that's accented by a friendly face above. The robotic assistants can help to ensure that things run smoothly at the San Jose International Airport and is a logical next step given the vast number of tech companies that call the region home.
What's Driving This Trend
- Service Robotics
- The rise of service robots in airports presents opportunities for companies to develop innovative robotic assistants for various industries.
- Multilingual Communication
- The demand for robots capable of communicating in multiple languages creates opportunities for language learning programs, translation services, and customer support companies.
- Tech-based Customer Experience
- The integration of robots in airport terminals highlights the potential for technology-driven customer experiences in various industries, such as retail, hospitality, and transportation.
Who This Affects Most
- Robotics
- The implementation of robotic attendants in airports opens up opportunities for robotics companies to develop advanced service robots for various industries.
- Language Learning
- The need for robots capable of communication in multiple languages presents opportunities for language learning companies to create innovative language learning programs.
- Retail
- The use of robots to assist customers in airport terminals suggests potential disruptive innovation opportunities for retail companies to enhance customer service using robotic technology.
