Alongside its official Karma Rewards loyalty program, Kimpton Hotels offers a separate credit system that is purely designed to surprise and delight guests. While the ways to earn Karma Rewards are clearly defined on the hospitality company's website, customers have no idea that "Karma Credits" from the brand exist, let alone how to earn them.
Simply, guests who are deemed "Friends of the Brand" earn themselves credits on other ways than frequent guests of the hotel. This program to surprise and delight guests is offered spontaneously at the discretion of hotel staff, which helps to make the experience of staying at Kimpton Hotels feel all the more special.
While most loyalty programs are based on rewarding customers for making a high volume of transactions over time, this system is anything but points-based.