While many businesses are scaling back on employees and costs amid the COVID-19 pandemic, JobHome — located in Sao Paulo, Brazil — is expanding and providing over 800 new jobs.
JobHome provides cloud-based software that is able to oversee and manage both agents and projects at a distance. While companies were originally hesitant to accept the remote phone services due to security-related concerns, the remote call platform now provides the perfect opportunity for businesses to provide customer support while maintaining social distancing regulations.
In addition, JobHome is able to effectively monitor all its operators to ensure quality service and its contemporary Home Office work model helps employees remain motivated throughout the day.
Image Credit: JobHome
Key Themes Behind This Trend
- Remote Call Centers
- Opportunity to revolutionize customer support by leveraging cloud-based software and remote work models.
- Expanded Job Opportunities
- Ability to create new jobs in a time of economic downturn by providing remote work options.
- Enhanced Service Monitoring
- Potential for improved oversight and quality control through effective monitoring of operators.
Where This Applies
- Customer Service
- Opportunity for customer service companies to adopt remote call center solutions and provide efficient support while complying with social distancing regulations.
- Technology
- Space for technology companies to develop and provide cloud-based software solutions for remote call center operations.
- Workforce Management
- Potential for workforce management companies to offer services focused on monitoring and motivating remote call center employees.
