The 'Neighborhood Guide' by Hotel Indigo is like a virtual concierge service that's being introduced by the InterContinental Hotels Group.
The interactive guide is curated by hotel staff and provides access to attractions and restaurants that may be of interest to travellers, as well as the ability to interact with and view photos from other guests from 54 other Hotel Indigo locations worldwide.
The interactive touch screen will be installed in the hotel lobbies and one really handy feature of the Neighborhood Guide is that it is integrated with Google maps, so that guests will be able to easily send directions to their mobile devices, either by sending an email or scanning a QR code.
What's Driving This Trend
- Virtual Hotel Concierges
- The virtual concierge trend in the hotel industry is disrupting traditional concierge services, providing guests with personalized recommendations and interactive features.
- Interactive Travel Guides
- The rise of interactive travel guides is offering travelers a convenient and immersive way to explore a destination, enhancing their overall travel experience.
- Integrated Mapping Technology
- The integration of mapping technology into hotel services allows guests to easily navigate and explore the surrounding area, providing a seamless and convenient travel experience.
Who This Affects Most
- Hospitality
- The hospitality industry can benefit from implementing virtual concierge services to enhance guest experiences and improve operational efficiency.
- Travel and Tourism
- The travel and tourism industry can leverage interactive travel guides to provide unique and personalized recommendations to travelers, attracting and retaining customers.
- Technology
- The integration of mapping technology in hotel services presents opportunities for tech companies to collaborate with the hospitality industry and offer seamless navigation solutions for guests.
