KLM Royal Dutch Airlines recently announced that passengers will now have the option to receive flight updates via Facebook Messenger. With more airlines using apps to streamline the boarding process, this partnership makes the process even easier for passengers.
As of today, passengers will have the option to receive flight updates over Facebook Messenger when booking their ticket online. The airline will then start a chat thread with the passenger that can be used to provide information such as booking confirmation, flight status and schedule changes. Passengers will even receive their boarding passes via Facebook Messenger, allowing them to pass through security quickly and efficiently.
While digital boarding passes are not exactly new, this partnership marks the first time that Facebook Messenger has been used by an airline to connect with customers.
This Airline Now Uses Facebook Messenger to Send Flight Updates
Katherine Pendrill — March 31, 2016 — Tech
References: messenger.klm & theverge