Even with the most extensive airport maps and signage, travelers passing through an airport terminal can find themselves confused and frustrated about where they are meant to be. Gatwick Airport in the UK is now using some of the most cutting-edge technology available to make wayfinding easier.
With the installation of almost 2,000 beacons and the creation of an augmented reality airport map, Gatwick Airport has now made it possible for people to be guided through the airport through the screen of their phone. The beacon and mapping system identifies when travelers need to change floors, pass through security gates or should not be permitted through areas that are restricted or under construction.
As well as being useful for navigation, the system also has the potential to be used for sending messages to travelers on shop deals or flights.