As part of an ongoing modernization program, UK flooring and bed retailer Carpetright took on the daunting task of overhauling everything from its IT infrastructure to back office organization and in-store technologies. This change was much-needed after the company found it difficult to keep up with software that was expensive, yet unreliable.
One of the most significant changes made in-store was taking on a partnership with Fujitsu, which introduced Microsoft technology solutions for the brand's POS systems.
While this is just one component in Carpetright's mission to modernize the business, overall, the strategic plan has been successful at helping to boost half-year profits by more than 34%. This goes to show the positive impact that keeping up with current technology can have on the experience for store staff and consumers.
Contemporary Carpeting Retailers
Carpetright Overhauled Its Business by Upgrading In-Store Tech
Trend Themes
1. In-store Technology Upgrades - Upgrading in-store technology can significantly boost profits and improve the overall retail experience for both employees and customers.
2. IT Infrastructure Modernization - Modernizing IT infrastructure can help businesses keep up with current technology and streamline back-office operations.
3. Strategic Partnerships for Technology - Partnering with technology companies like Fujitsu can bring innovative solutions to retailers and improve business performance.
Industry Implications
1. Retail - Retailers can benefit from in-store technology upgrades and IT infrastructure modernization to improve profitability and enhance the customer experience.
2. IT & Technology - IT and technology companies can help retailers modernize their IT infrastructure and provide innovative solutions for in-store technology upgrades.
3. Business Services - Business service providers can help retailers streamline back-office operations and establish strategic partnerships with technology companies.