Social media expert Mike Germano discusses the importance of consumer interaction in relation to a brand's success. Participation plays a very important role in the branding experience. Brands are no longer tailored to fit the traditional mold created by advertisers. A brand's success is often based by how well its products perform and interact with a consumer base.
Germano illustrates how individuals who interact with a brand are more likely to purchase products associated with that particular brand. If one does not interact with a product, they are often trusting of user experience from those close to them.
Everyone's perception of a brand is often based on their peers' reactions. Participation equals good customer service and allows companies to interact with potential customers through print, video and online advertisements.
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Concept: Mike Germano
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Comparison Set: 5 similar articles, including: customer obsession, customer-focused innovation, and innovation versus growth.
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