Uniqlo IQ Voice Assistant Helps Track Purchases
Justin Lam — December 5, 2018 — Tech
References: econsultancy
Plenty of brands have already leveraged AI-powered text and voice offerings, but the Uniqlo IQ voice assistant aims to innovate the industry by incorporating multiple functions. Instead of focusing just on e-commerce and customer purchases, the Uniqlo IQ voice assistant aims to be an all-around digital concierge that can provide everything from AI-based product recommendations to voice-enabled customer service. This distinct new AI-powered voice assistant will be fully integrated into the brand's mobile app in Japan.
Uniqlo IQ will also feature full integration with Google, ensuring users can tap their Google-powered voice assistants to answer questions relating to shipping times and stock availability. This focus makes Uniqlo IQ distinct in the voice assistant retail space, as it aims to fill a customer service gap and strays away from traditional retail uses of voice assistants.
Image Credit: Uniqlo
Uniqlo IQ will also feature full integration with Google, ensuring users can tap their Google-powered voice assistants to answer questions relating to shipping times and stock availability. This focus makes Uniqlo IQ distinct in the voice assistant retail space, as it aims to fill a customer service gap and strays away from traditional retail uses of voice assistants.
Image Credit: Uniqlo
Trend Themes
1. Multifunctional Voice Assistants - There is an opportunity to develop voice assistants with multiple functions to cater to customer needs.
2. AI-based Product Recommendations - Implementing AI-based product recommendations in voice assistants can improve customer experience and satisfaction.
3. Voice-enabled Customer Service - Voice-enabled customer service through digital concierges can enhance customer convenience and response time.
Industry Implications
1. Retail - Retail industries can innovate their digital customer experience by integrating voice-enabled digital concierges with multiple functions and AI-based recommendations.
2. Technology - Technology industries can develop more advanced voice assistants that can provide integrated solutions for customer service and e-commerce.
3. Hospitality - Hospitality industries can adopt voice-enabled digital concierges to offer an immersive personalized experience to their guests.
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