The Hyatt chain of hotels is recognizing the power of Twitter in the hospitality industry by extending its Hyatt Concierge services to the microblogging service with @HyattConcierge.
Guests and former guests simply follow @HyattConcierge and coordinate details of their stay, ask questions and resolve issues using Hyatt Concierge's Twitter account.
We've seen a number of ways in which businesses and organizations successfully harness Twitter for good. Check out some of my favorites below.
Implications - Convenience and speed are two aspects of customer service that most people expect. Due to the growing prevalence of social network-activated phones and gadgets, businesses should use platforms like Twitter and Facebook to directly interface with their customers, leaving them with the most straightforward and pleasant interaction possible.