Skechers and We Are Social Singapore Launched the Luna Kiosk
Michael Hemsworth — May 3, 2025 — Tech
References: wearesocial & retailtimes
Skechers and We Are Social Singapore have announced a new partnership that will see the performance footwear brand and the creative agency offering access to the Luna kiosk. The artificial intelligence (AI)-powered retail assistant will be at the brand's new Punggol Coast Mall location in Singapore and will provide real-time, personalized advice to customers. Luna will be able to act as a customer's personal stylist by suggesting garments and footwear based on what they are currently wearing, while also taking inspiration from their input.
Innovation Director at We Are Social Singapore Manolis Perrakis commented on the Skechers and We Are Social Singapore partnership for Luna saying, "The emergence of AI speech-to-speech technologies is powering an agentic AI revolution that forms the backbone of future consumer-facing systems. Luna is an additional touchpoint for Skechers to complement its innovative retail experience, uniting retail and online environments into a seamless ecosystem. This integration empowers brands to strengthen customer relationships and drive dynamic, two-way conversations that connect the shop floor and customers’ phones.”
Innovation Director at We Are Social Singapore Manolis Perrakis commented on the Skechers and We Are Social Singapore partnership for Luna saying, "The emergence of AI speech-to-speech technologies is powering an agentic AI revolution that forms the backbone of future consumer-facing systems. Luna is an additional touchpoint for Skechers to complement its innovative retail experience, uniting retail and online environments into a seamless ecosystem. This integration empowers brands to strengthen customer relationships and drive dynamic, two-way conversations that connect the shop floor and customers’ phones.”
Trend Themes
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AI-powered Personalization — Leveraging AI for personalized customer experiences is transforming how consumers shop by tailoring recommendations to individual tastes in real-time.
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Seamless Omni-channel Retail — The integration of physical and digital retail spaces creates a unified shopping experience that fosters stronger customer relationships and engagement.
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Speech-to-speech Technology Applications — The adoption of speech-to-speech technologies in kiosks is driving a new wave of interactive retail experiences that enhance customer support and service.
Industry Implications
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Retail Technology — Advanced retail technologies, like interactive AI kiosks, are redefining in-store experiences and bridging the gap between online and offline shopping.
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Artificial Intelligence — AI's role in retail is expanding, leading to innovations such as personalized shopping assistants that improve customer satisfaction and streamline operations.
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Voice Technology — Voice technology is rapidly evolving, offering businesses new ways to engage with customers through conversational interfaces that enhance the in-store experience.
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