OnQ And Epson Streamline In-Store Fulfillment Workflows
Edited by Debra John — January 21, 2026 — Business
This article was written with the assistance of AI.
References: retailcustomerexperience
OnQ introduced a new version of its Converge Take-a-Ticket retail display platform that integrates Epson’s point-of-sale thermal receipt printers for retail ticket kiosks. The retail design agency, known for its in-store displays across the United States and 14 other countries, built the system to replace traditional paper fulfillment cards. By pairing Epson printers with tablet-powered kiosks, OnQ enables shoppers to access product information, secure purchases, and handle out-of-stock scenarios in a fully digital flow.
The kiosk digitizes item data and connects directly to retailers’ inventory management and e-commerce systems. When an item is unavailable on shelves, the interface can show real-time stock status and route customers to buy online or browse extended assortments beyond what is physically displayed. Epson’s compact m-Series printers support this setup by printing order tickets or receipts on demand while fitting cleanly into modern fixture designs where space and reliability are crucial.
Image Credit: Epson
The kiosk digitizes item data and connects directly to retailers’ inventory management and e-commerce systems. When an item is unavailable on shelves, the interface can show real-time stock status and route customers to buy online or browse extended assortments beyond what is physically displayed. Epson’s compact m-Series printers support this setup by printing order tickets or receipts on demand while fitting cleanly into modern fixture designs where space and reliability are crucial.
Image Credit: Epson
Trend Themes
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Digitized In-store Shopping — The integration of kiosks with inventory management systems creates a seamless digital shopping experience that bridges physical and online retail environments.
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Smart Retail Displays — Retail display systems that incorporate real-time stock tracking and interactive touch screens enhance customer engagement and streamline the path to purchase.
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Compact Thermal Printing Solutions — The demand for space-efficient receipt printers in modern retail setups drives innovation towards more compact and reliable printing technologies.
Industry Implications
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Retail Technology — Incorporating digital kiosks and inventory systems into traditional retail leans towards future-oriented solutions that transform store operations.
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E-commerce Integration — Systems that seamlessly connect e-commerce capabilities with physical retail can expand market reach and improve customer fulfillment times.
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Point-of-sale Innovations — Advancements in point-of-sale hardware and software enable new functionalities, supporting retailers in providing efficient and engaging checkout experiences.
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