Delta Air Lines revealed a new AI-powered system at CES 2020, which will be utilized to help the airline improve its logistical decision-making process. The AI-powered system is comprised of a digital simulation that takes into account all of Delta’s operations. Based on external conditions, the AI system is able to inform the airline of the best course of action to take, which will result in the fewest inconveniences for passengers.
The ability to operate with improved logistics is particularly important for airlines, as it is an industry with many different organizational challenges. Additionally, if consumers feel that Delta is addressing logistical challenges in the best way possible, they may be more inclined to choose Delta over other airlines if travel disruptions are limited though a powerful AI system.
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