This speech from Bill Benjamin spotlights the relationship between strong leadership and emotional intelligence.
Having generated over $60 million for a small computer and software firm, Bill Benjamin discusses staying resilient in the face of adversity. He argues that having a high emotional intelligence will allow for greater leadership because it enables a leader to predict weakness and inefficiency within a team.
In recognizing his own behavioral patterns, Benjamin can sense when he is moving towards unproductive behaviors. He also encourages an understanding of body language and emotional triggers. If someone is getting louder and more commanding, they could perhaps be hijacking and reactive.
Benjamin's speech is especially interesting for leaders who rarely interact or communicate with his or her employers; he makes a strong case for how daily interactions and observation of a team play a key role in its success.