Terminal 1 at Incheon International Airport, located just outside Seoul, South Korea, is now home to a coffee delivery robot by the name of Air-Dilly. Via an app called Baemin, those who find themselves at the airport can conveniently order items from Baskin-Robbins, Paris Baguette or Dunkin’ and have them delivered to their location. There are currently six robots that have been employed to handle these requests between limited hours of the day.
With a total carrying capacity of 37.48 pounds and the ability to serve people 820 feet from the participating businesses, Air-Dilly helps to reenergize travelers.
Air-Dilly has already been put to good use in hospitals and offices around Korea and this is the first time that the robot is being integrated into an airport.
Coffee Delivery Robots
Air-Dilly is a Coffee-Serving Robot at the Incheon International Airport
Trend Themes
1. Robot Delivery Services - Air-Dilly represents a trend of using robots for delivery services and presents opportunities to innovate in industries such as fast food, healthcare, and logistics.
2. Smartphone Ordering - The app Baemin enables consumers to order items from participating businesses and have them conveniently delivered by Air-Dilly, representing an opportunity to innovate in the food delivery industry by creating similar apps.
3. Autonomous Assistance - Air-Dilly provides autonomous assistance to customers and represents a trend of using robots to assist customers in industries such as hospitality, healthcare and retail.
Industry Implications
1. Fast Food - Fast food restaurants can explore using robot delivery services to deliver orders to customers, providing automation and convenience, potentially boosting sales and reducing overhead costs.
2. Healthcare - Hospitals and healthcare facilities can use autonomous robots to deliver medication and supplies to patients, improving efficiency and reducing physical contact and the spread of potential infections.
3. Logistics - The logistics industry can benefit from autonomous robots that can navigate easily within crowded environments and help increase operational efficiencies.