Rail company JR East recently introduced Ella the robot barista to Tokyo and Yokohama stations in Japan so that travelers can conveniently order coffee at a fully automated and contactless coffee stop.
Conceptualized, created and operated by Crown Coffee, Ella takes the form of a six-armed artificial intelligence robot barista that prepares orders after they have been submitted via the Ella app. After placing and paying for their order, customers will get a QR code that they can scan at the point of collection to ensure that they are picking up the right drink.
Regulars who frequent the stations will appreciate being able to set up a digital wallet, collect points, purchase subscriptions and get personalized recommendations.
Why This Trend Is Growing
- AI-powered Robot Service
- Developing AI-powered robots for everyday service tasks to reduce human interactions and increase efficiency.
- Contactless Experience
- Designing technologies and experiences to minimize touchpoints and foster a safer and more hygienic environment.
- Digital Wallet and Subscription Service
- Improving payment and personalization systems for a more convenient and rewarding customer experience.
Industries Being Reshaped
- Food and Beverage
- Integrating AI and automation in preparing and serving food and drinks at restaurants and cafes.
- Transportation
- Introducing AI-powered robots to assist passengers and improve efficiency in transportation hubs such as airports, train stations and bus terminals.
- Retail
- Implementing contactless and personalized shopping experiences through AI-powered robots, facial recognition and mobile apps.
