This customer service excellence speech from author James Lloyd offers the ideal combination of insight, humor and entertainment. His speech summarizes a particular customer service experience that forever changed his opinion about one particular retail brand.
While sharing his experience with this brand, which went above and beyond its means to meet his needs as a consumer, he emphasizes the value of a customer service model that operates based on the needs of the consumer as opposed to the business.
Price is often something that a brand will factor into its customer service model or strategy, but Lloyd truly believes that if the customer service is exemplary, the price will no longer matter. Customers will be willing to spend the extra money if the service they are receiving cannot be received elsewhere.
Stats for Priceless Consumer Experiences
Trending: Older & Chilly
Research: 1,248 clicks in 208 w
Interest: > 3 minutes
Concept: Customer Service Excellence Speech
Related: 13 examples / 10 photos
Segment: Neutral, -
Comparison Set: 5 similar articles, including: customer obsession, customer-focused innovation, and creating customer relationships digitally.
Priceless Consumer Experiences
More Stats +/-
Creating Customer Relationships Digitally
Prioritizing Customer Service
James Lloyd Keynotes
The importance of customer service in a successful business model is one of the main points targeted...
Get inspired by our collection of 2,000+ keynote speaker videos and 100+ courses of innovative content.