Talk to the Manager (TTTM) is a new company that makes it easier to deal with customer complaints. TTTM connects frustrated/happy diners directly to a restaurant’s ownership and management. The service offers business a dedicated phone number that customers can text their complaints/praises to.
Talk to the Manager is so simple that it makes you wonder why it wasn’t around earlier. For $29 a month, businesses will receive a dedicated phone number and pre-printed signs and stickers that advertise the number. Customers who text the number are assigned a number themselves, making it easy to track and resolve complaints. Should a customer abuse their power to text management/ownership, they can be blocked. In addition to helping customers get their questions and concerns answered, TTTM lets businesses instantly know exactly what works and what needs improvement.
SMS Customer Complaint Services
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Developing a Loyal Clientele
The Customer Revolution
Immediacy in Business
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Customer Service Infographics
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