In an effort to combat fake news and false information that has been circulating about COVID-19, WHO (the World Health Organization) has joined forces with Rakuten Viber to launch an interactive, multi-language chatbot. The platform addresses the most frequently asked questions about the virus as well as the latest news developments, with all information provided from official health information sources. The app is available in English, Arabic, and Russian, with 20 languages to be added shortly.
The App includes a 'Lastest News' section with information pulled directly from the WHO website as well as 'Protect Yourself,' 'Mask Usage,' 'Travel Recommendations,' and an interactive quiz. The chatbox also offers a donation prompt to help support the COVID-19 Solidarity Response Fund.
Image Credit: Rakuten
Key Themes Behind This Trend
- Combatting Fake News
- Creating interactive chatbots to provide accurate information and combat fake news about COVID-19.
- Multi-language Platforms
- Developing apps and platforms that are available in multiple languages to reach a wider audience and provide information to diverse communities.
- Integration with Official Sources
- Collaborating with trusted organizations like WHO to ensure that information provided is sourced directly from reliable health authorities.
Where This Applies
- Healthcare
- Developing innovative tools and technologies to address misinformation and promote accurate health information.
- Information Technology
- Creating interactive chatbot applications and platforms to combat fake news and promote reliable information.
- Non-profit and Philanthropy
- Supporting initiatives and organizations like the COVID-19 Solidarity Response Fund to provide resources for combating misinformation and supporting frontline response efforts.
