Transferring money on a smartphone just became easier for Dutch ING customers thanks to a new feature on the app that allows for voice-controlled mobile banking. The first bank in Europe to offer hands-free banking, ING aimed to respond to the increasingly popular futuristic innovation by creating an application within its own technology.
According to ING, each voice has its own specific qualities that make it an secure authentication tool. The unique combination of voice control and voice recognition mean that convenience and security remain equal priorities.
However, if customers are interested in doing their mobile banking the old-fashioned way, users can disable the voice-control feature within the app's settings. To begin, users were able to check their balance using the voice-control tool, while the bank will be rolling out voice authorization across the Netherlands in 2015.
What's Driving This Trend
- Voice-controlled Mobile Banking
- Explore opportunities to develop voice-controlled features for mobile banking applications to enhance convenience and security.
- Authentication Through Voice Recognition
- Invest in voice recognition technology to provide secure authentication for banking applications.
- Hands-free Banking
- Incorporate hands-free banking features into mobile applications to cater to the increasing demand for futuristic innovations.
Who This Affects Most
- Fintech
- Fintech companies can capitalize on voice-controlled mobile banking technology to offer innovative and secure solutions to customers.
- Mobile App Development
- Developers specializing in mobile app development can explore opportunities in creating voice-controlled features for banking applications.
- Cybersecurity
- Cybersecurity companies can contribute to the advancement of voice recognition technology for secure authentication in mobile banking.
