Google Duplex is an AI service that is able to place phone calls, make reservations, buy movie tickets, and it will soon have the ability to rent a car. Initially, Google Duplex was released in the United States, however, it will now begin to be released internationally. The global release is starting in New Zealand, and it will begin with a pilot test.
The release was announced by a Google New Zealand blog post that outlined the test program. The test program will utilize the Duplex AI to make calls to businesses asking about holiday hours. The information will subsequently be used to update Google's other services like Maps and its search engine. Business are able to opt-out of the program and Google Duplex will indicate that it is an AI call.
Image Credit: Google
Key Themes Behind This Trend
- AI Calling Services
- Disruptive innovation opportunity: Develop advanced AI calling services that can handle various tasks like making reservations and purchasing tickets.
- International Release of Google Duplex
- Disruptive innovation opportunity: Explore opportunities to expand AI calling services to new markets and geographies.
- Integration with Google's Services
- Disruptive innovation opportunity: Enhance AI calling services to provide seamless integration with popular platforms like Google Maps and search engine.
Where This Applies
- Hospitality
- Disruptive innovation opportunity: Implement AI calling services in the hospitality industry to automate reservation and ticket booking processes.
- Travel
- Disruptive innovation opportunity: Integrate AI calling services in the travel industry to simplify car rental and other travel-related bookings.
- AI Technology
- Disruptive innovation opportunity: Further develop AI technology to improve the capabilities and functionalities of AI calling services.
