Instacart recently updated its tip policy in order to reduce instances of tip-baiting, which is when a customer reduces the tip amount when they receive their delivery. Tip-baiting initially emerged as demand drastically increased on the platform, so customers would increase tips accordingly.
However, Instacart still maintains that tip-baiting is not frequent on the platform, and occurs in under 0.5% of orders on the platform. The new tip policy dictates that any customer who removes a tip following delivery will have to leave feedback explaining their decision. Instacart will also reduce the window tips can be adjusted, and will deactivate accounts that consistently reduce tips following delivery. Previously tips could be adjusted over a period of three days, however, this is now shortened to only 24 hours.
Image Credit: Instacart