New York City’s HSBC at Fifth Avenue will be welcoming the crowd-pleasing face of Softbank Robotics’ 'Pepper.'
The customer service bot was launched in Japan back in 2014. In this time, the humanoid face has been exposed to many roles, including an airport greeter, shopping mall info desk staffer, and a Technical Ambassador of the Mandarin Oriental in Las Vegas.
Pepper’s new role will inform visitors of self-serving banking while responding to generally asked questions. The purpose of incorporating this type of technology in the financial industry is to emphasize the difference between customer interactions, as well as allowing bank staff to have a deeper and higher value of engagement with their clients.
This concept aims to advance the “branch of the future” while integrating a different type of experience in retail banking that is far from what you typically see.