LG Proactive Customer Care Leverages ThinQ AI for Tailored Support
Laura McQuarrie — August 29, 2019 — Art & Design
References: LG & prnewswire
At IFA 2019, LG Electronics will be introducing Proactive Customer Care as a service powered by artificial intelligence to provide personalized support, tips and solutions to optimize performance and prolong a product's life. To start, the LG Proactive Customer Care service will be supporting the new front-load washing machines and bottom-freezer refrigerators in select regions this year and expanded markets in Europe and North America as of 2020.
With ThinQ AI technology, Proactive Customer Care helps to alert LG smart appliance owners of potential problems in advance, which is especially useful for streamlining the process of having a technician visit. With this new service, LG smart appliance owners are able to benefit from the AI's insights on energy usage, water consumption and more.
With ThinQ AI technology, Proactive Customer Care helps to alert LG smart appliance owners of potential problems in advance, which is especially useful for streamlining the process of having a technician visit. With this new service, LG smart appliance owners are able to benefit from the AI's insights on energy usage, water consumption and more.
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