Paul English is the co-founder of travel search service Kayak -- now he launches the new Lola app developed to aid travel purposes on the go with the help of AI technology. The Lola app is marketed as a personal travel service, acting as an instant messaging service that links users to travel agents. The app blends human travel agents with AI processes to look up hotels, flights, dining options, activities, and public transportation. English explains that he has plans to have travel inquiries answered immediately by AI technology in the future as the technology grows stronger. As of now, the hybrid of human and technological assistance boosts efficiency in travel.
Lola allows users to speak naturally when making their individual travel preferences, rather than operating it through pull-down menus and questionnaires to develop a more organic planning experience. The human travel agents compile trips but the AI database plugs in the preferences, likes, and dislikes.