In an effort to better its customer experience, drugstore retailer Kruidvat is introducing self-checkouts in 1,200 of its European locations.
Limiting face-to-face interaction is one of the most important things consumers can do on an individual level to slow the spread of COVID-19. Kruidvat understands this, and aims to modernize the interior of its stores to help shoppers have a more comfortable in-store experience. In order to continue the POS evolution, the drugstore retailer partnered with NCR, a retail technology solutions company. According to Casper Oosterman, Project Manager Sales Operations at Kruidvat “NCR helps us remain competitive and provide a safer checkout process for our customers and staff in the light of the current pandemic.”
Image Credit: Kruidvat
Why This Trend Is Growing
- Self-checkout Technology
- The introduction of self-checkouts in retail locations, such as Kruidvat, offers an opportunity for businesses to enhance customer experience and reduce face-to-face interaction.
- COVID-19 Safety Measures
- Retailers like Kruidvat are adapting their store interiors to provide a safer shopping environment for customers during the pandemic, creating a demand for innovative solutions.
- Partnerships with Retail Technology Companies
- Collaborating with companies like NCR can help retailers stay competitive and implement cutting-edge checkout processes to meet customer needs.
Industries Being Reshaped
- Retail
- The retail industry can leverage self-checkout technology to improve operational efficiency and offer a more seamless shopping experience for customers.
- Technology Solutions
- Companies in the retail technology solutions sector, like NCR, can seize the opportunity to partner with retailers and provide innovative self-checkout systems and services.
- Store Design and Fixtures
- The store design and fixtures industry can adapt to the demand for COVID-19 safety measures by offering solutions that enhance customer comfort and safety in retail settings.
