The 'Helpwise' tool is a shared email solution for small or medium-sized businesses that will enable teams to stay connected with one another on topics that might concern more than one person. The tool helps to streamline responses to customers by letting those who manage incoming communications see when someone has already offered assistance to prevent multiple emails or none at all.
The shared email tool will also enable users to loop in help from a colleague to get clarification on a certain topic or confirm details before sending a response. This will ensure consistency and that everyone stays on the same page when it comes to company protocol.
The 'Helpwise' tool lets users chat with one another in real-time and, although focused on sharing, provides each team member with their own password to eliminate the need for sharing.