Grocery stores have had to change their protocols in a number of ways in the wake of the COVID-19 pandemic, which is seeing many retailers like Giant Food implement new methods to control and prevent customer interaction. The grocery brand is now implementing customer traffic control measures that include one-way aisle navigation to prevent shoppers from coming into contact with one another. This will be communicated to shoppers through markers on the floor, while associates will also be nearby to help ensure customers are headed in the right direction.
Interim President of Giant Food Ira Kress spoke on the new initiative saying, "We are continuing to learn and adapt to the new ways of working during this challenging time and believe that these additional measures will allow us to further promote safe social distancing practices in our aisles to keep our customers and associates safe. We will continue to look for ways to make shopping as safe and easy as possible to keep our doors open as we provide this essential service to our communities.”