In order to make drive-thru service as efficient as it can be, HME introduced the Drive-Thru Leaderboard.
This innovation from HM Electronics Inc. is designed as a tool for staff working the drive-thru, who will be able to access average drive-thru times, speed of service and overall productivity. The Leaderboard is also useful for identifying the number of cars served per hour, as well as daily averages and percentages for goals achieved.
In addition to being able to spot areas where crewmembers could enhance service at a particular location, this is also a tool where restaurants can rank themselves against other stores affiliated with this foodservice solution. By gamifying the system and making the foodservice experience competitive for employees, they tend to be engaged to deliver food with more speed and efficiency, which results in win for customers and the restaurant as a whole.