CVS Health's MinuteClinic demonstrates the brand's dedication to improving the customer experience, as the chain pharmacy integrates on-demand patient care with the help of an AI assistant.
Most consumers are familiar with the frustrating healthcare model, which doesn't prioritize an individual's needs. By implementing this new technology, CVS is hoping to disrupt the dated model, effectively offering each person a tailored and efficient means of receiving a rounded health care opportunity. In an official statement, the brand stated that this new technology "will help us work more closely with physician practices as part of the medical home team, facilitate co-management of patients, and advance our mission to make health care more accessible, convenient and affordable for Americans."
Image credit: North American Health Alliance, CVS