Copilot is an automated customer experience platform that is targeted to assist companies whose products are connected or related to the Internet of Things in some way, shape or form. The software gives companies in the consumer electronics category "the tools to collect the relevant data from [their] smart products." Through this, these brands become empowered and are able to gain insight on how to better meet their customers' needs, which ultimately results in higher ratings for products, fewer returns and support calls, as well as higher quality products and pathways to more revenue.
Copilot is lending its automated customer experience platform to major companies like Polaroid, Verifone, and Palo Alto Innovation.
Image Credit: Copilot
Copilot Seeks to Help Brands Improve Customer Satisfaction
Kalina Ned — January 14, 2020 — Business