In response to increased consumer demand for click and collect services in light of the pandemic-prompted online ordering spike, Marks & Spencer recently debuted a new digital Click, Collect, and Return service. The new system will be trialed at 22 stores with hopes to expand to another 56 locations by the end of the year.
The new Click, Collect, and Return system will allow customers to check in through in-store screens to pick up online orders. From there, staff are alerted with a message of the parcel's location. This helps reduce wait times for consumers while allowing employees to better serve those shopping via the traditional browsing method.
The new service will meet demands for "quick and convenient solutions."
Image Credit: Shutterstock