The Chicago Transit Authority, which is responsible for the operation of mass public transportation in the Windy City, has collaborated with none other than Google Public Sector in order to develop a brand new chatbot service that aims to provide more streamlined, customized and actionable information to transit users in the Chicago area.
The 'Chat with CTA' chatbot service allows users to receive responses to questions and submit their concerns. What's great about this chatbot is that it is well and truly designed to complement rather than replace existing mediums of service such as phone lines, web forms and email. What's more, this chatbot service is available not only in English but also in Spanish, Simplified Chinese, Polish and Tagalog, allowing it to cater to a more diverse swathe of the population.
“By utilizing Google Cloud’s leading AI capabilities to power Chat with CTA, the Chicago Transit Authority can improve operations while providing a better overall customer experience," stated Brent Mitchell, vice president of state local and education over at Google Public Sector.
Image Credit: Chicago Transit Authority
Key Themes Behind This Trend
- Streamlined Chatbot Service
- The collaboration between Chicago Transit Authority and Google Public Sector has resulted in a chatbot service that aims to provide more streamlined and customized information to transit users in Chicago.
- Multilingual Chatbot
- The 'Chat with CTA' chatbot service is available in multiple languages, including Spanish, Simplified Chinese, Polish, and Tagalog, making it accessible to a diverse population.
- Complementing Existing Services
- The chatbot service is designed to complement existing mediums of service, such as phone lines, web forms, and email, rather than replacing them.
Where This Applies
- Public Transportation
- The chatbot service by Chicago Transit Authority is a disruptive innovation opportunity for the public transportation industry, offering a more efficient and customized user experience.
- Artificial Intelligence
- The collaboration between Chicago Transit Authority and Google Public Sector presents a disruptive innovation opportunity in the AI industry, showcasing the capabilities of AI-powered chatbots.
- Language Localization
- The availability of the 'Chat with CTA' chatbot service in multiple languages opens up a disruptive innovation opportunity in the language localization industry, catering to a diverse range of users.
