Fraudulent reviews can often lead to unsatisfactory and ineffective visits to doctor's offices, but CareDash is hoping to solve this by leveraging AI. To accomplish this, the Cambridge, Massachusetts-based healthcare review site is employing a team of data scientists who battle would-be rating manipulators. The information garnered from these scientists feeds into a larger AI that will eventually be used to guarantee the authenticity of reviews.
Regardless of the content of the review, the system employed by CareDash treats all of them with the same level of unbiased scrutiny. The system then utilizes language processing to detect patterns in writing style and formatting and then attributes an internal score to the review—reviews with a low score are generally fraudulent and will never appear on the site.