Startup Astound Does Automated Service Requests for IT Issues

 - Feb 1, 2018
References: & venturebeat
This new artificial intelligence venture wants to reimagine service management with automated service requests for employees. Startup Astound automates answers to frequently asked employee questions with a natural language-using virtual agent who responds via service portals, phone and platforms like Slack and Skype, serving to decrease call volume by 70%. The IT service management company uses machine learning and historical data to accurately prioritize and assign employee service requests. It also offers real-time, relevant recommendations on how to solve problems. The AI-driven platform for enterprise service will make workers more productive and companies more successful.

Automated service requests is a more strategic way of using technology in the workplace to problem-solve and satisfy employees.

All images are courtesy of Astound.