It is good that many food ordering apps are recognizing the need to establish gig worker safety features to protect their workforce. After all, an increase in demand also inevitably means an increase in violent acts and theft. GrubHub is the latest company to establish a more robust gig worker safety protocol by partnering with the third-party service known as RapidSOS.
The safety feature is designed to work seamlessly. When a gig worker calls 911 through the Grubhub for Drivers app, RapidSOS will register the action and proactively "share information like dynamic location and caller ID directly to the nearest emergency responders." The partnership also enables workers to call or text a safety agent if they are feeling unsafe. If the situation escalates, the safety agent will share location information with emergency responders.
Gig Worker Safety Features
GrubHub Partners with Rapidsos to Protect Its Employees
Trend Themes
1. Gig Worker Safety Features - GrubHub's partnership with RapidSOS to establish a more robust gig worker safety protocol is encouraging other food ordering apps to include similar features to protect their workforce.
2. Third-party Safety Services - Third-party safety services like RapidSOS offer opportunities to establish safer working environments for gig workers across various industries.
3. On-demand Safety Response - On-demand safety response features like those offered by RapidSOS enable businesses to react quickly to emergency situations and protect their workforce.
Industry Implications
1. Food Delivery - More food ordering apps are expected to follow GrubHub's lead in protecting gig workers with safety features in the food delivery industry.
2. Gig Economy - Third-party safety services like RapidSOS are disrupting the gig economy by providing safety solutions to protect workers in various industries.
3. Emergency Response Services - The integration of third-party safety services in apps like GrubHub's highlights the potential for collaboration with emergency response services to provide safer working environments for employees.