Rockstar

What to do if Bloggers Hate Your Brand

By: Jeremy Gutsche - Published: • References: brandchannel and news.agendainc
Abram Sauer from BrandChannel.com has written a pretty decent article on how marketers should address the blogging community. He also wrote a good list on what to do if your brand is being slammed.

I've abbreviated excerpts from his list, but the article is worth the read.
1. Do not immediately reply. ...
2. Treat everyone as equal, even if the blogger is wrong....
3. If the post is just plain ridicule for the sake of it or immature joking. ...
4. Many negative comments are just disappointed consumers who had a single underwhelming experience. ...
5. Have a sense of humor. Sarcasm is the currency for much of the blog world ...
6. Cite [a link to evidence]...
7. Lose the marketing-speak. ...
8. Comments are research. ...
9. Do your research and then get the appropriate coworkers on board so they know what's going on and why. ...