As technologies proliferate, so too do patients' habits and expectations, and Welltok is a healthcare communications system that aims to satisfy each and every segment of the technological spectrum. The company provides multi-channel healthcare outreach for virtually every form of communication, including automated calls, email, SMS text, direct mail, web, and live agent calls.
Welltok's analytics services create smart, flexible campaigns that work for all patients. Rather than simply bombarding patients with all of the above communication channels at once, Welltok uses AI data processing to provide an individualized approach to each patient, no matter their stage of life or current medical condition. For instance, elderly people are less likely to respond to outreach via the internet, while direct mail is likewise an efficient means of reaching and communicating with younger people.