Volvo created an app-based pickup and delivery business for car maintenance, named Volvo Valet. Volvo Valet was initially started in 2018, where it was beta-tested in California. Through the app, customers can now schedule an appointment, after that the customer can wait for someone to pick up their car and drop of another vehicle that the consumer can use while their car is getting serviced. Additionally, users of the app will be able to track their vehicles, and they will receive a push notification when the car arrives at the shop.
Anders Gustafsson, the CEO of Volvo Car USA, spoke about the new app, "Volvo Valet gives owners the flexibility to service and maintain their vehicles in a way that works best for them. Volvo Valet has been very successful in pilot testing over the last year and it is now ready to serve our customers and retailers in this unprecedented time."
Image Credit: Volvo
Why This Trend Is Growing
- App-based Vehicle Servicing
- The trend of app-based vehicle servicing allows customers to easily schedule appointments and have their cars picked up and serviced without leaving their homes.
- Contactless Car Maintenance
- The trend of contactless car maintenance minimizes physical interactions by allowing customers to track their vehicles, receive push notifications, and have cars picked up and dropped off without any direct contact.
- On-demand Car Replacement
- The trend of on-demand car replacement provides customers with a temporary replacement vehicle while their car is being serviced, enhancing convenience and flexibility.
Industries Being Reshaped
- Automotive
- The automotive industry can leverage app-based vehicle servicing to enhance customer satisfaction and convenience, while reducing operational costs.
- Technology
- The technology industry can develop innovative solutions for contactless car maintenance, such as vehicle tracking systems and push notification technologies.
- Transportation
- The transportation industry can explore on-demand car replacement services as a way to enhance mobility options and provide added value to customers in need of car maintenance.
