The Sainsbury's Ufirst app launches in response to the COVID-19 pandemic. It is a progressive queueing system that entirely functions virtually. The technology is developed to help customers stay safe and shop in a timely manner in Sainsbury store locations.
The UK retailer implements the system to manage the flow of customers and lineups to avoid the need to physically standing in queues. Consumers are able to monitor their spot in line from the safe distance in their cars, at locations nearby, or even from home. If customers do not have a phone to download the app, employees can manually add them to the virtual queue. In addition to this, Sainsbury's also launched the SmartShop Mobile Pay system to avoid the use of tills and to encourage contactless payments.
Image Credit: Sainsbury