TIME Hotels works in collaboration with Neorcha, a SaaS company to launch a performance-based mobile app in the Middle East. The app is powered by Amazon Web Services and feature a plethora of services of every range. There are basic help functions including online check in and check out, mobile room keys, QR codes, and room controls for full interactivity.
It also assists with integration including restaurant and spa bookings which support the hotel loyalty initiatives. By booking through the app, guests have the advantage of choosing preferred rates through the company's CRS. Guests can also manage their booked times, get notification of new offers, search through the services and facilities prior to their stay. To ensure seamless and contactless service, guests can access the digital service directory and the restaurant menus on the app.
Image Credit: TIME Hotels
What's Driving This Trend
- Contactless Service Apps
- Opportunity for hotel and hospitality industries to implement contactless service apps for guests to access a variety of services from their personal devices.
- Integrated Loyalty Programs
- Opportunity for hotel and hospitality industries to integrate loyalty programs into their mobile apps, offering guests incentives for exclusive rates and experiences.
- Mobile Room Controls
- Opportunity for hotel and hospitality industries to implement mobile room controls for guests to personalize their experience and save energy by controlling room amenities from their devices.
Who This Affects Most
- Hospitality
- Hotels and resorts can benefit by partnering with SaaS companies to integrate contactless service and loyalty program apps to enhance the guest experience and streamline operations.
- Travel
- Travel companies and airlines can collaborate with SaaS companies to offer contactless services, including mobile check-in and boarding passes, to improve travel experience and reduce contact points.
- Retail
- Retail businesses can explore opportunities to integrate contactless service and loyalty program apps to enhance the customer experience and reduce the need for physical contact points.
