The concept of a game presenting itself as a computer to work and interact with is not entirely new, but 'Tech Support: Error Unknown' is hoping to revolutionize the genre by giving players the choice to do good or bad. Developed by Dragon Slumber, Tech Support: Error Unknown gives players the choice to either help, hurt or expose various characters through technological means. Gameplay is handled mainly chat-boxes, computer programs and email chains, all of which work to pull the player into the world of tech support.
The game puts the player in the role of technical support personnel and tasks them with solving computer puzzles to solve issues. Players can instruct various characters on how to fix their issues and can even take control of various computers. As the game progresses, players can decide to use information garnered from client computers to either blackmail for their own ends, or become a hacker activist.